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A simulation calls your agent with Digital Humans, which are realistic test customers, and scores each conversation.

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Connect your agent

1

Add the agent

Switch to the workspace you will test in, click + in the sidebar header, and connect your agent the way your customers reach it. Connect Your Agent lists the setup page for each voice, chat, and email connection.
2

Say who starts the conversation

Choose Inbound if your customers contact the agent, or Outbound if the agent contacts them. For an outbound voice or text agent, add an outbound trigger webhook so Bluejay can tell your agent whom to call or message.Paste the agent’s system prompt too. Bluejay uses it to write Digital Humans and metrics that fit your agent.
Testing an email agent? Make sure its inbox accepts mail from Bluejay first.

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Create a simulation

1

Choose a type

Open Simulations in the sidebar, click Create, and click a Simulation Type card.
2

Generate and run

Click Save and Generate Digital Humans, then review the list, because each Digital Human places one conversation. Click Run to start the calls.
To test the same callers again after you change the agent, open the simulation and click Create New Run.

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Read the results

Start with the failed conversations to see which metric failed and where it went wrong. Bluejay groups similar failures into issues, so you can fix the problem behind many failed conversations at once. To see what your agent did behind the transcript, such as each model call, send traces. A run's results page with the success rate chart and conversation rows, and a failed conversation's details panel open showing its success criteria and failure reason A run's results page with the success rate chart and conversation rows, and a failed conversation's details panel open showing its success criteria and failure reason If a conversation did not finish as Completed, look up its code in Error codes. After you fix the problem, click Rerun and choose Rerun failed. To follow your metrics from run to run, chart them on a dashboard.

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Let Bluejay AI do it

You can also ask Bluejay AI to create and run the simulation for you. For example:
  • “Run a simulation on my agent.”
  • “Create a simulation with 10 frustrated customers who want to cancel their subscription.”
Bluejay AI shows you the Digital Humans it made and asks before it starts the run. If you have test cases in a spreadsheet, attach the .csv or .xlsx file and ask it to turn them into a simulation.
Last modified on October 22, 2026