Load Testing

Run a load test before a launch or a busy period, to see how your agent and your telephony hold up when many customers contact it at once.

Launch a load test

Select the card

Create a simulation and select the Load Testing card.

Set the number of calls

Each call is one Digital Human.

Set the load

On the Simulation Settings tab, set Max concurrent conversations to the load you want to test.

Bluejay generates one scenario from your agent description: a simple, typical interaction. Every Digital Human in the load test repeats it.
The success criteria check only whether the agent’s answer is correct and complete, not how fast it was.
Bluejay does not generate objectives, intent summaries, or labels for these Digital Humans.

Results appear like any other simulation. See Simulation Results.

One load test makes a maximum of 100 Digital Humans. To test more, contact the Bluejay team.
For an outbound agent, you cannot set Max concurrent conversations in the app, and Bluejay dials every Digital Human at once. To limit it, set max_concurrent with the Simulation API.
Your provider can have its own concurrent-call limit. If a call goes over it, the call ends with CUSTOMER_CONCURRENCY_LIMIT.

Last modified on October 22, 2026

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