Create a monitor
1
Pick the caller
On the Uptime page, click Create. Under Custom Caller, pick a Digital Human that talks like your real customers, so the test conversation follows a path they take.The default caller, Health Checker, acts as a customer asking one short question that your agent handles, written from the agent’s description. It ends the conversation after the first real answer.
2
Choose who hears about it
Connect a channel first if it is not set up yet.
Checks
Checks decide whether a run passes. Give each monitor at least one check that grades something, or Bluejay rejects it.
Email monitors also include these checks:
Verdicts
Bluejay sends a notification only when the verdict changes between Up and Down.
Latency
Latency is the average time from the end of the caller’s turn to the start of the agent’s reply. The greeting is not included.Alert after repeated failures
To ignore one-off failures, set how many failures in a row the Latency or Agent Malfunction check needs before it counts toward Down. You can set 1 to 50. Keep Agent Responds at 1, so you hear at once when your agent stops answering. In the API, this isalert_after_failures in the check’s config.