Amelia

Connect an Amelia domain to test its bot by chat or voice, and import its AI agents and conversation flows into Bluejay.

Connect

Save an Amelia account

Amelia has no API key, so Bluejay signs in with an Amelia user account to import agents and flows. Simulations do not use it. In Bluejay, open Settings → Integrations and choose the Amelia tab. Enter an account that can view your domain.

Amelia URL: where you sign in, for example . It must be a public https address.

Create the agent

Give the agent the Amelia connection type, voice for a call or text for a chat.

Amelia URL: include the trailing /Amelia, for example . Without it, every simulation fails at start.
Domain: one domain is one bot. A domain that makes each user sign in before chat is not supported.
Agent: the AI agent that Sync pulls into Bluejay. It does not change which agent answers.
Flow: the conversation flow that each simulation starts. Leave it unset to let Amelia route.

Amelia picks which AI agent answers, and it can hand over to a different agent during a conversation. To reach one agent every time, make a flow whose Execute Cognitive Agent block names that agent, and set Flow to that flow.

Test

A simulation needs only Amelia URL and Domain on the agent, and no phone number. Test with chat first to check the bot logic, then with voice to check the call experience.

Import and edit flows

Sync from Amelia

On the Amelia tab, click Sync from Amelia to make one Bluejay agent for each AI agent, set up for chat. You can sync once per minute, and the sync fails if Amelia returns more than 2000 AI agents. AI agents are read-only in Bluejay, so edit them in Amelia and sync again.

Pull a flow

Set Flow on the agent and leave Agent empty, because Agent has priority over Flow and hides the Workflow tab. Then sync from the Workflow tab.

Edit and push

Edit the text of Amelia Says and Amelia Asks blocks, steps, and conditions. Edit other blocks in Amelia and sync again. Push saves the flow in Amelia as a new revision and deploys it.

In the API, use Sync Amelia Agents, List Amelia Agents, List Amelia Flows, and Sync Agent Workflow. Set the flow with amelia_flow_name on Update Agent.

Troubleshooting

Error	Fix
`Amelia session failed: HTTP <code>` at the start of a chat	End the agent’s Amelia URL in `/Amelia`, and check the Domain.
`Agent has no Amelia cognitive agent name or flow name`	Set Agent or Flow.
`Amelia domain '...' has no cognitive agent named '...'`	Pick an agent that exists in that domain.
`Amelia has no domain with code '...' visible to these credentials` or `No Amelia domain with code '...'`	Check the domain code, and make sure the saved account can see the domain.
`Amelia flow '...' has no revision to sync. Deploy it in Amelia first.`	Deploy the flow in Amelia, then sync.
`Amelia rejected the stored admin credentials`	Update the username or password on the Amelia tab.
`Amelia rejected this graph: ...` on Push	Fix the errors that Amelia validation lists, then push again.
`Amelia URL must be a public host` or `must start with https://`	Use an `https` address on the public internet, not `localhost`, an internal name, or a private address.

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