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Core concepts

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Agent

Your AI agent that talks to customers by voice, text, or email. Connect it to test and monitor it in Bluejay.

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Digital Human

A simulated customer that calls, texts, or emails your agent.

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Simulation

A set of Digital Humans that test one agent. You can run it as many times as you need.

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Metric

A rule that grades each conversation, in simulations and in production.

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Last modified on October 22, 2026