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To create a dashboard visualizing your real-world calls, open Observability → Dashboards. If you are setting up dashboards for simulation results, see Dashboards. Observability dashboard with conversation count over time, conversation type, conversation count by agent, and latency over time widgets Observability dashboard with conversation count over time, conversation type, conversation count by agent, and latency over time widgets

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Build a dashboard

A dashboard holds widgets. Each widget charts one or more metrics, over time or broken down by agent or type. To get a notification when a metric crosses a value, add an alert.

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Public dashboards

Share a dashboard through a link with people who don’t have a Bluejay account (such as a customer or a stakeholder). In Observability → Dashboards, open the custom dashboard you want to share and click Share.
Anyone with the link can open the dashboard unless you protect it with a password.
  • Viewers see live data, not a snapshot, and can change the time range and filter by the shared agents.
  • Viewers can’t edit widgets or the layout.
  • A link stays active until you delete it. Deleting it stops it working at once.
  • You can change a link’s agents and visible tabs later, but not its password. To change the password, create a new link.

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Using Bluejay AI

Ask Bluejay AI to build or change a dashboard in plain language. It can:
  • Create a dashboard and fill it with widgets for the metrics you name, including your custom metrics.
  • Change a widget’s metrics, chart type, or grouping, or remove it.
  • Arrange the widgets on a dashboard.
  • Draw a one-off chart in the chat without saving it to a dashboard.
For example:
  • “Make a dashboard of pass rate by agent”
  • “Add a line chart of latency by day”
  • “Chart call count by agent for the last month”
Last modified on October 21, 2026