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Connect each Sierra voice agent with its tokens, then run simulated calls on it without a phone number. The Sierra connection fields with a saved headless API token, an agent token, a release, and agent parameters The Sierra connection fields with a saved headless API token, an agent token, a release, and agent parameters

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Connect

Sierra has no agent list that Bluejay can sync, so you connect each agent by hand.
1

Save the headless API token

In Sierra, open the Voice Protocol page and click Create API token. Copy the token right away, because Sierra shows it only once. In Bluejay, open Settings → Integrations and choose the Sierra tab. Paste the token there. Every Sierra agent in your organization uses this token.
2

Connect the agent

Create a voice agent with the Sierra connection type.
  • Sierra agent token: the last part of the agent’s Voice Protocol URL, .
  • Release: a release target such as staging or production, or a release hash. Leave it empty to use the agent’s default release.
  • Agent parameters: a JSON object of string values, such as {"customerId": "1234"}. Sierra hands these to the agent as request parameters when each call opens. A number or a list is rejected when you save. The object holds at most 512 entries, and each key and value is limited to 16 KB.

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Test

Run a simulation on the agent as you would for any voice agent. Each call opens a new Sierra conversation with the agent’s release and parameters.

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Troubleshooting

Last modified on October 21, 2026