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With Issues, Bluejay identifies common problems with your agent from production calls. If you are tracking issues from simulation results, see Issues. The production Issues list with one row for each issue, showing its priority, status, failure mode, conversation count, and percent of conversations The production Issues list with one row for each issue, showing its priority, status, failure mode, conversation count, and percent of conversations

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How issues work

After Bluejay evaluates a production conversation, it finds where the call went wrong and matches each failure to similar failures from your other conversations. Each issue has a failure mode:
  • Agent Failure: the agent had a failure based on its conversations (transcripts).
  • System Error: a tool call failed, the voice platform reported an error, or the agent got stuck repeating the same tool call.

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Work through an issue

1

Open the top issue

Start with the issue that hits the most conversations, and read a few of its conversations to see what the agent did.
2

Find the cause

Click Investigate to ask Bluejay AI what to change, or Fix to copy a prompt for your coding assistant.
3

Track the work

After your fix ships, monitor the failure with an alert on a custom metric that checks for it.
Last modified on October 22, 2026