Simulation Types

Bluejay supports multiple ways to test an agent depending on the channel, customer behavior, and system architecture you need to evaluate.

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What You’ll Learn

• The different simulation categories available in Bluejay
• When to use each type based on your testing goals
• Which integrations map to which simulation types

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Voice Simulations

Voice simulations test phone-based customer journeys end to end. Bluejay places or receives calls through your telephony provider, runs the conversation with a Digital Human, captures the audio transcript, and evaluates it against your Custom Metrics.

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Text Simulations

Text simulations test messaging and webhook-based interactions. Bluejay exchanges messages with your agent over HTTP, WebSocket, SMS, and email, and evaluates the full conversation transcript.

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Simulation Types in the Create Dialog

When you click Create Simulation, you pick how the Digital Humans get built. The options: Red-teaming simulations (adversarial probing) are created from their own dedicated flow.

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Choosing the Right Type

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Next Steps