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This tutorial walks you through connecting production conversation data to Bluejay’s observability pipeline. By the end, you’ll have a working integration that sends calls for evaluation and receives scored results.

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Prerequisites

  • A Bluejay account and API key
  • Access to production transcripts, audio, or metadata
  • A place in your stack where completed calls or conversations can be forwarded to Bluejay

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What You’ll Learn

  • How to send conversation data to the evaluate endpoint
  • How to receive results via webhook or polling
  • How to structure transcripts, audio, and metadata for best results

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Integration Flow

Most teams connect their runtime or post-call pipeline to the Bluejay evaluate endpoint, attach any useful metadata, and then review the resulting metrics, traces, and alerts inside Monitor.
1

Capture production data

Extract the transcript, audio recording URL, participant roles, and any tool call metadata from your provider or backend.
2

Normalize the payload

Structure the data so the transcript, metadata, and identifiers are consistent with the evaluate endpoint schema.
3

Send to Bluejay

POST the conversation to the /v1/evaluate endpoint with your API key and agent ID.
4

Receive and review results

Results arrive via your configured events webhook or by polling GET /v1/observability/conversations/{conversation_id} or retrieve-call-log.

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Next Steps

Evaluate Endpoint

Full API reference for the evaluate endpoint.

Tool Calls

Include tool call data and metadata in evaluations.

Webhooks

Receive real-time notifications for evaluation events.