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Core concepts

Agent

Your AI agent that talks to customers by voice, text, or email. Connect it to test and monitor it in Bluejay.

Digital Human

A simulated customer that calls, texts, or emails your agent. Each one is a test case, and its personas say who calls.

Simulation

A set of Digital Humans that test one agent. You can run it as many times as you need.

Metric

A rule that grades each conversation, in simulations and in production.

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Last modified on November 10, 2026